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An Austin Small Business Website Checklist

Most of what wins the call has nothing to do with design. It is whether the page answers where you go, when you are open, and what you charge.

Say which side of I-35 you work

"Serving Austin" is not a service area. The city runs 326 square miles and a crosstown trip at the wrong hour can eat an hour each way, so a customer in Del Valle reading your Zilker-flavored page has no idea whether you will come.

Name the boundary the way you actually think about it. East of I-35 down to Ben White. Inside MoPac and 183. Anything within thirty minutes of the shop outside of rush hour. Owners resist this because it feels like turning down work, but a clear boundary kills the calls you were going to decline anyway.

Answer the parking question

Parking is the most skipped item on Austin business sites and the cheapest one to fix. An address without a parking answer is half an address downtown or on South Congress.

Say where the car goes. Lot behind the building. Metered until six on Congress. Garage on the corner with the first hour validated. That single line tells someone whether to come now or keep scrolling, and it saves you the phone call asking.

Small business owner working on a laptop

Put hours on every page, and mean them

Hours buried on a contact page cost visits. Someone sitting outside at 6:40 wants to know if you are open and will not dig through a menu to find out.

Austin trades also start earlier than the site usually admits. If crews roll at 6:30 in July to beat the heat and stop at two, say that. It sets the expectation and it explains why nobody answered at four.

Show the license number

Electricians, plumbers, HVAC, and air conditioning contractors are licensed through the Texas Department of Licensing and Regulation, and the number belongs in the footer of every page rather than on an about page nobody opens.

It is a small thing that separates you from the unlicensed truck that quoted the same job for less. Customers who care enough to check are the ones who pay on time.

Write the Spanish pages properly

A translate widget is not a Spanish page. It cannot rank, it often mangles trade vocabulary, and it signals that the effort was not worth making.

Real Spanish pages are written, indexed, and linked like any other page. For a lot of trades in Austin that is a meaningful share of the market, and almost nobody in your category has bothered.

Use photographs of work you actually did

Stock photography of a generic kitchen tells a customer nothing. A photo of a slab repair on a 1950s bungalow off Manchaca tells them you have done their exact job on their exact kind of house.

Phone photos are fine. Shoot in the shade, hold still, and keep the ones that show cracked slab finished rather than mid-job rather than the mess halfway through.

Put a number next to the services

"Owners hate committing to a figure, but silence reads as expensive. A floor price, a band, a typical ticket, or a flat diagnostic charge is enough to get someone to commit.

The shops that publish bands take fewer calls and win a larger share, because anyone who dials has already made peace with the number.

Make the contact step work with one thumb

Most of your traffic is a phone held in one hand. A tap-to-call button, a short form, and a booking link that does not open a third-party page in a new tab will out-convert anything more elaborate.

Cut the required fields to what you genuinely need to reply. Every extra box loses people, and asking for a street address before you have even spoken loses more than most.

Make the map listing match the site

Your Google Business Profile and your website should agree on hours, service area, categories, and phone number. When they disagree, the map listing usually wins and the site looks abandoned.

Check it after anything changes: a new service, a pulled boundary, holiday hours, or a week you are closed because the street is barricaded for a festival.

Want a straight read on your own site? Send us the address and we will tell you what we see, hire us or not.
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